How are refund requests handled? We understand that sometimes things happen beyond someone’s control.
The club uses TeamSnap as its registration system. TeamSnap is currently partnering with AIG to offer Regsaver insurance. The cost is 7% of the registration fee. It must be selected as part of the initial registration. We encourage families who believe there could be an issue to purchase this insurance. Details regarding the insurance and what it covers are available during squad registration.
The club allows a full refund minus $25 administrative costs within 72 hours after registering.
The club prices squads for an average of 10 players. If a coach believes a squad can operate successfully with less than 10 qualified players, we will at times do so. We are not able to provide refunds for squads with more than 10 and nor do we charge additional for players with less than 10.
We are not able to provide refunds beyond 72 hours. The club incurs costs once players register to play to prepare for a season’s operational expenses including but not limited to renting facilities, hiring coaches, purchasing equipment, insurance and supplies. Once a player accepts a spot, we begin committing to resources and making purchases. Facilities which is one of the largest expenses in a season (other than paying coaches) must be paid for months in advance of use. Club travel teams participate in competitive play. Players cannot be replaced without potentially changing the skill composition of the team.
Our 3 month payment plans is for family convenience and is not meant to be construed as a pay as you go to play scenario or a deposit that can be refunded if player stops coming or withdraws. Please note all 3 payments are due regardless of whether player starts or completes season unless withdrawn within 72 hours of registering.